Terms of Service

Last updated: September 19, 2025

About Bestie AI — Our Shared Understanding of Its Purpose and Your Role

Welcome to Bestie AI. We designed this to be a supportive space for you to reflect on your social and emotional world. To make this experience both empowering and safe, it's important that we all have a clear understanding of both its capabilities and, just as importantly, its limitations.

How Bestie AI Can Help

Bestie AI is a tool designed to be your conversational partner. It can be a powerful sounding board to help you:

  • Sort through confusing conversations and see different perspectives.
  • Recognize your own feelings, values, and recurring patterns through reflection.
  • Explore new communication strategies to build confidence.

The Honest Truth About AI: Its Limitations & Our Commitment to Transparency

The insights you see are generated by an AI, not a person with life experience. This is what that means for you:

  • AI Can Be Wrong. Our AI tries its best, but it can misunderstand your unique situation, be factually inaccurate, repetitive, or even sound unnatural at times. For this reason, please treat our conversations as a starting point for your own reflection, not as a source of absolute truth.
  • Your Judgment is Irreplaceable. Because the AI is not a person, your own wisdom, intuition, and independent judgment are the most important part of this process. The content here is for reflection only. You are ultimately responsible for your decisions and actions, and you should never rely solely on the AI for any significant life choice.
  • It is Not a Professional. Bestie AI is not a substitute for a licensed therapist, doctor, lawyer, or financial advisor. We are not equipped to provide professional advice. If you need help in these areas, please, consult a qualified professional.
  • It is Not for Emergencies. This is not a monitored crisis service. If you are in a crisis, feeling unsafe, or have thoughts of harming yourself or others, you MUST immediately contact your local emergency services (e.g., 911) or a crisis hotline.

By continuing, you confirm you've read and understood these points. Our goal is to provide a helpful tool, but you agree that the choices you make are your own. Bestie AI and its providers cannot be held responsible for any outcomes from your use of the app. For full details, please see our complete Terms of Service below.

The following Terms of Service ("Terms") govern your use of Bestie AI and all the software, content, and services (collectively, the "Services") we offer through our website https://acornaware.com (including any subdomains), and through our mobile apps Bestie AI for Android and iOS (the "Apps").

Please read these terms carefully before you start using the Services.

The terms "us", "our", "ours" or "we" refer to Acornaware Technologies. The term "device" refers to the device which is used to access the Services, including but not limited to computers, smartphones and tablets. The term "you" refers to the user of the Services.

When you sign up for any of the Services or otherwise use or access them, you agree to be bound by these Terms and all applicable laws, rules, and regulations. By using the Services, you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these Terms, please refrain from using the Services.

Our contact email address is contact@acornaware.com. All correspondence to us including any queries you may have regarding your use of the Services or these Terms should be sent to this contact email address.

PLEASE NOTE THAT THESE TERMS CONTAIN AN ARBITRATION CLAUSE. EXCEPT FOR CERTAIN TYPES OF DISPUTES MENTIONED IN THE ARBITRATION CLAUSE, YOU AND US AGREE THAT DISPUTES RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AND US WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

1. OUR SERVICES

1.1 The Services

Bestie AI is here to help you make sense of social media conversations. Whether it's a confusing message from a friend, a chat that leaves you feeling unsure, or just something you'd like a second opinion on — we're here for that.

You can upload screenshots, ask questions, or just describe a situation. Bestie AI uses AI-powered tools to analyze what's going on and give you thoughtful insights, interpretations, and suggestions.

Please note that everything we provide is for informational purposes only — it's not therapy, legal advice, or a replacement for real-life human judgment. You're still the one in charge of your decisions.

1.2 Modifications to the Services

We reserve the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of any of the Services.

1.3 Use by minors

You must be at least 13 years old to use Bestie AI. If you're under 18, please make sure you have permission from a parent or legal guardian before using the Services.

1.4 AI-Generated Content Disclaimer

The primary service of the App involves chatbot interactions, which are powered by Large Language Models (LLMs) provided via API by third-party providers such as OpenAI and Google. The content generated by these LLMs is not created, reviewed, or controlled by us. As such, we do not guarantee the accuracy, reliability, or appropriateness of the responses.

1.5 Medical disclaimer

We are not a healthcare or medical device provider, nor should our Services be considered medical care, mental health services or other professional services. We make no claims, representations or guarantees that the Services could have the benefit of improving mood and emotional wellbeing. Furthermore, use of the Services is not for emergencies. If you think you have an emergency, call police or go to the nearest open clinic or emergency room.

2. MEMBERSHIP & SUBSCRIPTIONS

Once you choose to register for or use the Services, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the registration forms where applicable. Registration data and certain other information about you are governed by our Privacy Policy.

3. CANCELLATION OF SERVICES

You may cancel your Membership at any time by deleting your account in the app. This action is irreversible. After you delete your account, all the data associated with your use of the Services will be removed permanently.

Contact Us

Questions? Concerns? Please contact us at contact@acornaware.com.